Practice And Patients’ Agreement

We provide the best medical care we can, for all our patients equally.

We are Practice Accredited by the Royal College of General Practitioners.

We are committed to teaching, audit and research.

We aim to be accessible, focused on our patients and to work sustainably within the resources made available to us.

Violence, Threats Or Abuse Towards Staff

We do everything we can to guarantee the safety of everyone in the health centre.

If you choose to be violent or abusive towards anyone working here, we have the right to remove you from the practice list and we will do this immediately.

Confidentiality Of Your Medical Records

We may share information about you with other staff so that they can help with your care (eg nurses, midwives, physiotherapists, social workers, hospital doctors).
We meet the high standards required in a training practice. To guarantee this, we are regularly assessed by doctors from other practices. They may check individual clinical records, in strict confidence.

Emergency Care Summary (ECS): When you or someone acting on your behalf contacts the Out-of-Hours Service for health care advice or treatment, the nurse or doctor may ask if they can look up your emergency care summary from your GP medical record. The ECS states any recorded allergies and current medication. The doctor/nurse is then able to know which drugs you have been prescribed, even if you are too ill to tell them. If you do not want the information to be available in this way, please inform Gayle Wylie, the practice manager.

We allow qualified staff from outside the practice to check records for quality assurance, audit and medical research, also in strict confidence.

We exchange information electronically with a national database (SCI DC) for our patients with diabetes. This is secure and confidential.

If you wish your own records not to be used in these ways, please tell the practice manager and we will exclude them.

For any other disclosure of medical information about you, we will ask the person who requests information, to send us your written consent.

We provide medical information in support of sickness benefit claims, if requested by the DSS. We will assume that you agree to this unless you tell us otherwise.

Freedom Of Information Act Publication Scheme

The Freedom of Information (Scotland) Act 2002 enables any person requesting information from a public body to receive that information, subject to certain exemptions.

The Practice Publication Scheme Document is available to view. Contact the practice manager for more information.