How do I...
Obtain Telephone Advice?

NHS 24 has a telephone advice service for health questions. Just call 08454 242424.

Can we solve your problem by phone? The nurses, health visitors, pharmacists, midwives and doctors all give telephone advice. There is a list of useful numbers at the back of this booklet. Telephone calls to the practice are recorded.

How do I...
Make An Appointment?

We aim to make sure that you can make an appointment with a nurse or a GP within two working days. Our nurses can treat many problems and chronic illnesses.

We keep approximately one third of our appointments available to be booked in advance. (Most of these are early morning or after 5.00pm.)
The doctors have other commitments, so the GP of your choice may not be available every day.

Cancellations

Please phone 01968 672612 to cancel your appointment if you cannot attend or no longer need it.

How do I...
Obtain A Home Visit?

If we can see you at the health centre we have the best facilities to help you. We have disabled parking spaces by the back door and you don't need a disabled badge to use these if you are unwell.

If you are too ill to come to the health centre, we will ask you to speak to a doctor to arrange a visit at home. If you phone early in the day (before 9.00am if you can) we can visit with the least time for you to wait.

How do I...
Obtain Test Results?

If you have had blood tests, x-rays etc organised here, always call to check your results. Most tests take about a week to come back. If you are phoning for results, please call between 3.00 and 5.00pm so that your doctor can check results that have come in that day.

HOW DO I....
Register With The Practice?

If you have moved into our area and would like to register with the practice, please locate your medical card and complete and sign the relevant section. If you do not have your medical card ask at reception for a form. You will also be asked to fill in a medical questionnaire and bring it to a double appointment with the practice nurse. We will arrange this for you when you register.