How Do I...
Obtain Telephone Advice?

NHS 24 has a telephone advice service for health questions. Just call 08454 242424.

Can we solve your problem by phone? The nurses, health visitors, pharmacists, midwives and doctors all give telephone advice. Calls to the practice are recorded.

How Do I...
Make An Appointment?

Our nurses can treat many problems and chronic illnesses. We try to make sure that you can have an appointment with a nurse or a doctor within two working days. If you prefer a particular time or person we will try to help, but you may need to wait longer. The doctors have other commitments, so your own doctor may not be available every day.

We always have appointments available both at short notice (within 24 hours) and in advance (up to one month). In order to provide this high standard of accessibility we release our appointments a month in advance. One-third of appointments are bookable as soon as they are released, one-third are bookable one day in advance and one-third are bookable on the day.

We have trialled many different systems over several years and believe that this system offers the best balance between allowing patients to plan ahead and allowing people to see the doctor as soon as possible after they decide that they want to make an appointment.

Cancellations

Please phone 01968 672612 to cancel your appointment if you cannot attend or no longer need it.

How Do I...
Obtain A Home Visit?

If we can see you at the health centre we have the best facilities to help you. We have disabled parking spaces by the back door and you don't need a disabled badge to use these if you are unwell.

If you are too ill to come to the health centre, we will ask you to speak to a doctor to arrange a visit at home. If you phone early in the day (before 9.00am if you can) we can visit you sooner.

How Do I...
Obtain Test Results?

If you have had blood tests, x-rays etc organised here, always call to check your results. Most tests take about a week to come back. If you are phoning for results, please call between 3.00 and 5.00pm so that your doctor can check results that have come in that day.